联系GoDaddy官方客服常见问题的英文邮件的内容
本帖最后由 25857528 于 2010-10-23 13:30 编辑1. pending Account Change
Current Hosting Account Status ： Pending Account Change
主机空间在设置中，一般需要等1~24小时，最长要72小时。
出现这个问题多是因为某些原因导致空间更新，换服务器等，如果这个状态超过72小时，需要联系官方客服说
My Current Hosting Account Status isPending Account Change over 72 hours , please check it . Thanks
2.SSL设置时时由于某些原因没有收到确认或者没点确认邮件，可以发邮件联系官方重新发送确认邮件
I have updated 域名's administrator's email address, so please resend me theconfirmation email of ssl certificate .
3.安装ssl证书出现不能选择选择“Shared Hosting or WebSite Tonight or Quick Shopping Cart”
(idcspy.com add.c 原创，转贴请保留)
联系客服说：I can‘t select the option " Shared Hosting or WebSite Tonight or Quick Shopping Cart " wheninstall ssl certificate , please check it . Thank you .
4.访问某个页面出现500错误，如果不能通过使用web.config文件查看到详细错误信息。
联系GoDaddy客服检查说：
when I visit the url "http://www.xx.com/xx.htm" there is an 500 error . Please help me check it .
如果有详细错误信息就补充如下信息
The following is the error information :
.............
5.网站达不开
联系GoDaddy客服说
I can't access my website "xxx.com" , please check it .
6.退款
删除或者误删除空间以及服务，要求GoDaddy客服退款，联系GoDaddy客服说
I am sorry but I had canceled my products , please give me a refund . Thanks
My user name is xxxxxxx, PIN is xxxx
7.添加域名时提示：Domain name is used. Please select a new domain name.
这是因为要添加的域名在GoDaddy主机上有解析记录，你需要删除原来的绑定48小时后再添加这个域名。
如果不记得或者不知道谁绑定过这个域名再或者原来的空间不能登录，可以联系客服说：
There's an error"Domain name is used. Please select a new domain name."when I add domain "xx.com " to my hosting . I don'tknowwho added my domain . please checkand resolvethis problem .Thanks
（xx.com替换为你的域名）
另外用域名的whois邮箱给GoDaddy发个邮件说Please remove 域名 “xx.com ” from your hosting network .
8.找不到页面
The page you tried to access does not exist on this server. This page may not exist due to the following reasons:
1. You are the owner of this web site and you have not uploaded (or incorrectly uploaded) your web site. For information on uploading your web site using FTP client software or web design software, click here for FTP Upload Information.
2. The URL that you have entered in your browser is incorrect. Please re-enter the URL and try again.
3. The Link that you clicked on incorrectly points to this page. Please contact the owner of this web site to inform them of this situation
这个提示说明访问了不存在的页面
多数这个情况是网站文件放到了错误的目录
9.文件删不掉
联系GoDaddy客服帮你删除,英文可参考
I can't delete files "/bbs/idcspy.flv" via FTP software client or use file manage in hosting control panel . Please help me delete them .
"/bbs/idcspy.flv"替换为文件所在目录
10.点击file manager 文件管理提示"You are not authorized to access this page."
建议你换一个不同内核的浏览器再操作下试试,若还不行 联系GoDaddy官方说:
There is an error "Page Unavailable You are not authorized to access this page. "Whenclick the "file manager " in my account . please check it , i've met several times .
11.独立ip已买,添加域名时仍让我买怎么办
联系说when add a dedicated ip to my hosting account "xxx.com" , it show me to buy dedicated ip , in fact I've bought it .
xx.com替换为主机的主域名
12.要求GoDaddy恢复误删除主机的数据
I want requestrestorethe files of my canceled hosting , and agree to pay for $150.
My pin is xxxx , customer number is xxxxxxxxx.pleasetell me how to pay for it .
上面是说愿意支付150美金恢复误删除的主机数据, 请告诉我如何付款. xxxx替换为你的pin码, xxxxxx替换为你的客户号或者用户名
13.磁盘空间用完
It seems there is no more 磁盘空间 in my hosting account . Please check and add an disk .Thanks
上面是要求客服添加磁盘的.
14.超资源要求解封 亲爱的 Godaddy：
很抱歉我的账号超出了流量，对godaddy造成了不必要的麻烦，我已经删除了超流量
的站点以及目录下的所有文件，这件事情可能是因为搜索引擎蜘蛛爬行我的站点所造成的。
我感到非常抱歉，我保证以后不会再犯这样的错误。希望工作人员能能重新启动我的站点。
谢谢！
Hello,
I apologize that one of my websites used huge traffic .
I have removed all the files in that website, i think it might be caused by the search engine robots.
I will try my best not to over-take the 带宽 recources in the future!
Please reactivate my website as soon as possible!
Thank you
14.联系GoDaddy客服删除删不掉的文件 The following files I can't delete myself, please help:
/wzr.zip
/wzsww/attachments/month_0901.zip
When I upload files sometimes due to the network connection problem the uploading is aborted. The unfinished files during the uploading process won't be able to deleted. I can't delete,rename,move those files whether via a FTP client or the control panel. Please try to fix it!
中文意思:
我无法删除下列的文件:
/wzr.zip
/wzsww/attachments/month_0901.zip
通过FTP客户端软件或使用文件管理存取控制面板。请帮我删除。
同时我发现,在上载过程中出现中断,或者是没有上载完成的文件,通过FTP客户端软件或使用文件管理存取控制面板,一律不可以删除,重命名,移动操作,请Godaddy.com完善.
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